Terms of Service

These Terms of Service govern the relationship between Test2 ("the Provider") and users of this website in relation to the services and products offered. By using the site you accept these Terms.

Provider

Legal name: Test2
EIK (company reg. no.): —
Registered address: Асеновградско шосе 2 Е
Contact: ivailo.ivov.ivano@gmail.com, +359877613782

Scope

These Terms apply to all requests made through the site — enquiries and product orders — to the extent the relevant service is offered by the Provider.

Orders

Orders are placed online through the site.
A contract is formed once you receive an order-confirmation email.
We may decline or cancel an order in case of an obvious pricing or stock error, in which case we will notify you and refund any payment made.

Prices and payment

Prices include VAT unless stated otherwise and may be shown in EUR and BGN.
We accept card payments, cash on delivery, and bank transfer to the account provided; a discount may apply for bank transfer.
Card payments are processed by Stripe. Card details are entered directly with the payment provider — we neither receive nor store them.

Delivery

We deliver to the address you provide by courier, or offer collection in person where available.
Delivery times and costs are shown at checkout.
The risk of loss or damage passes to you on receipt of the goods.

Right of withdrawal

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.
The statutory minimum period is 14 days (Art. 50 of the Bulgarian Consumer Protection Act). Where the period stated above is longer, it applies as a voluntary commitment we make to you.
The right does not apply to made-to-order or personalised goods, perishable food, or products unsealed after delivery for hygiene reasons (Art. 57).
To exercise the right, notify us at ivailo.ivov.ivano@gmail.com within the period.

Returns and refunds

Return the goods within 14 days of giving notice of withdrawal.
The direct cost of returning the goods is yours unless agreed otherwise.
We refund payments within 14 days of the notice, using the same payment method.

Legal guarantee

Goods conform to the contract. In case of non-conformity you have your statutory rights, including repair, replacement or a refund, within 2 years of delivery.

Your account

You may create an account on the site. An account is optional — you can also order as a guest.
You are responsible for the accuracy of the details in your account and for keeping your password safe. If you believe someone else has access to your account, tell us at ivailo.ivov.ivano@gmail.com.
You can download your account data and delete your account at any time from the "Profile" page. Deletion is permanent and cannot be undone.
After deletion we keep the records of orders you have already placed for as long as accounting and tax law requires.
We may suspend or close an account for abuse or breach of these Terms, and will notify you if we do.

Complaints and disputes

We accept consumer complaints at ivailo.ivov.ivano@gmail.com. You may refer a dispute to the Bulgarian Commission for Consumer Protection (kzp.bg) or the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

Governing law

Bulgarian law applies.

Changes

We may update these Terms. The current version is always available on this page.